RouteSky Support.

1. Contact support

The fastest way to reach the RouteSky team is by email. We aim to respond within a few working days.

Email: hello@alderframe.co.uk
Subject line: RouteSky Support

Please include your iOS version, device model, RouteSky app version, and a short description of what you were doing and what you expected to happen. Screenshots are welcome.

2. Common topics

Route planning

RouteSky helps you compare route options with weather context and a Journey Score. If a planned route is not appearing as expected, make sure your origin and destination addresses are valid, you have an active internet connection, and your iOS Location settings allow RouteSky to access your location while using the app.

Weather information

RouteSky uses Apple’s WeatherKit for weather data. Forecasts are based on Apple-provided sources and are intended to support journey planning only. Weather conditions can change. Always check official local sources before travelling.

CarPlay

Connect your iPhone to any CarPlay head unit. With no journey running, tap Search destination on the car screen, pick a result, and Start Route — or start a route on your iPhone and it appears on the car automatically. End Route on either screen ends both. CarPlay and navigation are free.

Live traffic incidents

Live incident alerts are off by default. Enable them in Profile → Live incident alerts & rerouting. Incident data comes from TomTom (with HERE as fallback) for the area of your active route only, and every incident shows its source. If the providers are unreachable, RouteSky simply shows no incidents — it never invents traffic.

RouteSky Pro

RouteSky Pro unlocks advanced route weather insights, severe weather route alerts, unlimited saved trips, and road trip planning. RouteSky Pro is offered as an auto-renewing subscription billed by Apple — see the RouteSky Terms of Use for details.

Restore purchases

If you have previously purchased RouteSky Pro on the same Apple ID, open RouteSky, go to the subscription or settings screen, and choose Restore Purchases. Make sure you are signed into the App Store on your device with the Apple ID used at the time of purchase.

Privacy

RouteSky does not require an account and is designed to minimise data collection. See the RouteSky Privacy Policy and Privacy Choices for details, including how location and route information are used.

3. Subscriptions

RouteSky Pro is sold as an auto-renewing subscription. Pricing and renewal period are disclosed at the point of purchase. Subscriptions renew unless cancelled at least 24 hours before the end of the current period and are billed to your Apple ID. Manage or cancel your subscription at any time in Settings → [your name] → Subscriptions on your Apple device.

4. Refunds

Refunds for App Store purchases are handled by Apple. Request a refund via Apple’s website: reportaproblem.apple.com. Your rights under the UK Consumer Rights Act 2015 are not affected.

5. Location permissions

RouteSky uses your location to plan routes and guide you while navigating. During an active drive, location can continue in the background so guidance doesn’t stop when your phone locks — never when you’re not navigating. You can change RouteSky’s location access at any time in Settings → Privacy & Security → Location Services → RouteSky.

6. Safety note

RouteSky provides planning information only. It does not replace driver judgment, official road guidance, emergency alerts, or local road conditions. Do not interact with the app while driving. Always follow the rules of the road and use the device hands-free where required by law.

7. Reporting an issue

If you’ve found a bug, please email hello@alderframe.co.uk with the subject RouteSky Support — Bug, and include reproduction steps. For accessibility issues, please use RouteSky Accessibility in the subject — see the RouteSky Accessibility Statement.

8. Legal

See the RouteSky Privacy Policy, RouteSky Terms of Use, Privacy Choices, and Accessibility Statement. The main Alderframe Privacy Policy and Alderframe Terms also apply.